Every PC and Mac on one baseline.
Endpoint support for a mixed Windows and macOS fleet — hardware lifecycle, standardised OS builds, software approvals, repairs and side-by-side Windows/macOS runbooks.
// Fleet overview — compliance ring, platform mix, OS support · demo accounts available on request
Desktop support teams juggle spreadsheets for inventory, tribal knowledge for OS builds, and email threads for software requests — and every procedure exists twice, once for Windows and once for Mac.
Baseline tracks every device from arrival to retirement, generates platform-specific build checklists, gates licensed software behind approval, and scores the whole fleet against a compliance baseline.
Reads OS, chip, cores and form factor from the browser to pre-fill registration — and explains what browsers can't expose.
Autopilot / Reimage for Windows, Apple ADE / Erase-and-install for macOS, each step stamped with who and when.
Supported OS, disk encryption, free space and warranty checks roll up into a fleet compliance score.
Free apps are self-service; licensed apps need a reason and approval. Duplicate and wrong-platform requests are blocked.
Windows and macOS steps next to each other, your platform highlighted, printable as a training handout.
In stock → deploying → in use → repair → retired, with a timeline per device and CSV export.
SECURITY DEFINER functions that verify the caller before changing anything.