Learn the tools. Skip the ticket.
IT's training and self-help platform — courses with server-graded quizzes and verifiable certificates, a versioned documentation library, live sessions and assignment reports.
// Course catalogue · demo accounts available on request
Repeat tickets come from people who were never taught the tools. Training lives in slide decks, docs go stale, and nobody can prove who completed required security training.
Primer teaches once and measures it: courses with quizzes graded on the server, certificates that can't be forged, versioned docs with review dates, and a progress matrix per department.
The answer key lives in a trainer-only table; learners can't read it from the browser. 80% pass mark.
Issued only when every lesson is complete and the quiz passed, each with a verification code.
How-tos, policies and FAQs with search, feedback, change notes, history and review-by dates.
Seat limits enforced in the database, .ics calendar invites and trainer attendance.
Assign courses to people or whole departments with due dates; progress matrix and CSV export.
Markdown courses and docs with GitHub-flavored tables and checklists; edits never wipe learner progress.
SECURITY DEFINER functions that verify the caller before changing anything.